Returns Policy
We aim to keep our returns process straightforward and fair. This policy sets out your rights and our obligations in respect of returns, refunds, and replacements.
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Important — Limitation of Liability
Sign Trade Supplies Ltd shall not be liable, under any circumstances, for any costs, losses, or expenses arising from labour, installation, machine downtime, production delays, or any other consequential or indirect losses incurred by the customer as a result of an incorrect, delayed, or defective delivery or service provided by us. Our liability is strictly limited to the value of the goods supplied.
Customers are advised not to book installation, labour, or production time until goods have been received and inspected.
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If you have changed your mind or ordered incorrectly, please contact us within 14 days of delivery to arrange a return. The following conditions apply:
• Items must be unused, undamaged, and in their original packaging.
• Once received and inspected, a refund will be processed within 14 days.
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Item
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Detail
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Refund on items
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Yes — minus a 20% restocking fee
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Original delivery charge
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Non-refundable
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Return postage
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Customer’s responsibility
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Important: We strongly recommend using a tracked delivery service for all returns. Sign Trade Supplies Ltd cannot accept responsibility for goods lost or damaged in transit back to us.
Please send all returns to:
Sign Trade Supplies Ltd, Unit D5 Bonham Drive, Eurolink Industrial Estate, Sittingbourne, Kent, ME10 3RY
2. Damaged or Faulty Items
Please inspect your order upon delivery. If any items are damaged, faulty, or missing, you must notify us within 30 days of delivery. Where possible, please include photographic evidence of the issue to help us resolve the matter promptly.
We will arrange collection of the faulty item at no cost to you. Upon receipt, we will dispatch a replacement as soon as possible, or issue a full refund at your request.
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Item
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Detail
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Replacement dispatch
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Once faulty item has been received by us
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Collection cost
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Covered by Sign Trade Supplies Ltd
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Refund option
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Available upon request
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Limitation of liability: In cases of damaged, faulty, or incorrectly delivered goods, our liability is limited solely to the replacement or refund of the affected items. We accept no liability for any labour costs, machine downtime, installation charges, production losses, or any other direct or indirect losses arising from the receipt of incorrect or defective goods.
3. Custom and Cut-to-Size Items
Items that have been manufactured to order, cut to size, or customised to your specification cannot be returned unless they arrive faulty or damaged. As these items are produced exclusively to your requirements, they cannot be restocked or resold.
Please ensure all specifications, dimensions, and details are correct before placing an order for custom or cut-to-size items. Sign Trade Supplies Ltd accepts no liability for errors in customer-supplied specifications.
This policy does not affect your statutory rights.
• Consumer customers are entitled to a 14-day right to cancel under the Consumer Contracts Regulations 2013.
• Business customers (B2B) purchase under our standard trade terms. Returns are accepted at our discretion in accordance with this policy.
Sign Trade Supplies Ltd — Returns Policy | Last reviewed: June 2026
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